Certain conditions may delay or disrupt shuttle services managed by Caltrain, Commute.org, City of Menlo Park, and SamTrans. When possible, we use "route specific" Text Alerts to notify riders about schedule changes, stop or route adjustments, Shuttle Holidays and any other service related issues that could affect your commute to or from San Mateo County cities.

Text Alerts

Caltrain, Commute.org, City of San Mateo, and SamTrans recently introduced a Text Alerts program. Riders can sign up to receive alerts on their mobile phone by texting the Alert Code for their route to 833-426-6688. Alerts are sent only to subscribers in the event of service changes, interruptions and emergencies.

How to Sign Up

Text Alerts are "route specific" which means you will only get alerts for your route. To subscribe to an alert, simply text the Alert Code for your route (see below) to 833-426-6688. After you sign up, you will receive a text confirming your subscription. You can sign up for as many routes as you want.

Example: To sign up for Text Alerts on the Brisbane/Bayshore Caltrain shuttle, text BBCAlerts to 833-426-6688.

You can opt out of Text Alerts at any time by texting STOP to 833-426-6688. Message and data rates may apply depending on your cellular provider and plan.

Alert Codes

Shuttle Contact Information

For General Information or to Report a Service Concern about:

Caltrain and SamTrans Managed Shuttle Service:

Please contact Customer Service at (800) 660-4287 or contact us online.

Commute.org Managed Shuttle Service:

Please contact the Commute.org Shuttle Department at (650) 588-1600 during regular office hours between (7:30 AM to 5:30 PM) or e-mail shuttles@commute.org.

City of Menlo Park Managed Shuttle Service:

Please contact the City of Menlo Park at (650) 330-6770 or e-mail transportation@menlopark.org.